Courtyard by Marriott Charlotte Lake Norman♡

Price Too High with being Under Renovation

4.0

First let me say the staff was friendly and helpful. The room was clean. But, the hotel was under renovation, wish I had known before. View out the window was a construction dumpster with trash. TV had a wall mount but was sitting on the dresser. Several of the channels had no signal and could not be watched. One lamp did not work. Was a king bed with pull out sofa. Due to the design of the room you could not see the TV when sitting on half the sofa. Also, not sure how the sofa bed could have been used since a wall was blocking it. Workout room closed. Came back to room at midnight and hoped to get a night cap but bar closed up. With several other hotels in the area would not stay here again.

I was disappointed. I was not expecting this from Marriot.

6.0

Great location! Nice room but the hotel was under renovation!! Couldn’t enjoy the lobby and facilities. Some noises transiting furnitures.

− I was not informed about the renovation.

don't stay here

2.0

THIS courtyard by Marriott was a great disappointment. We had stayed at a courtyard by Marriott a couple weeks prior, in a different location, that was a great experience and wanted to continue that...that was a mistake. TV's didn't work. phones didn't work. when you have a 7 and 10 year old the pool is a big part of why you choose a hotel. Atmosphere was dirty and not inviting. breakfast was limited - at least if we have to pay for it, there could be some warm food. Major reason we chose this hotel was the pool....that was closed. major construction going on that honestly they should close and get it all done. you have a family of 4 in the reservation please put 4 towels in the room. Limited/blocked parking, dirt everywhere, place was not clean. Asked for a discount because it was not a great experience and pool was not available...he took my information because management was not available...heard nothing. Concerned about fire safety towards the end...had stairwells blocked with boxes. it was a giant mess and disappointment.

CUSTOMER BEWARE! @MARRIOTT, HELP!!

2.0

So, I checked in on May 29 for a 2 night stay but found out the hotel is undergoing renovations! We weren’t told about renovations during booking, and the renovation information was not on the website!!!! •I called the front desk prior to arrival to secure the room I booked, but when I asked to speak with a manager about the renovations, none were available. •Upon arrival I checked into the room I secured earlier via phone call, but the room was occupied. Items from the room occupants were all over the room, and trash cans were overflowing with trash, and beds were nasty. •Front desk gave us a second room (not the room type I reserved), but the electrical outlets were inoperable, the shower leaked a lot of water all over the floor, the room was missing towels, and when I exited the shower I slipped and fell!!!!! •We didn’t get any sleep even after calling the front desk with noise complaints, because of the dogs barking in neighboring rooms and parties in the hallway. •We had to exchange the stale muffin we purchased à la carte, for a fresh Breakfast item. •Front desk told us hotel management would contact us about the issues, but nearly 2 weeks later and we haven’t heard anything. I haven’t even received communication follow-up from the hotel about my slip and fall in the shower!!

Not impressed and would not recommend.

2.0

Location was convenient for what I was in town for. Parking was coinvent to facility.

− From the moment, we came into hotel it was not what I expected a Marriott to be. The facility was older and not kept up to the standards of Marriott. We were provided a room of one bed, and I requested two beds. I was informed we had a pull out couch. The room was not cleaned when we were their. I requested additional linens. The walls had small holes. The balcony had not been cleaned and it seems like someone spilled a drink on outdoor furniture.

Perfect stay for a long work weekend

10.0

Clean and quiet, great room comfortable bed and great space .

− Need two more waffle makers since the single one is worked to death at breakfast time