★★★ 361 Queen Street, Ottawa, CA
8.3 guest rating· 987 reviews
Prime Location in Ottawa City Centre
Located in the heart of Ottawa city centre, the National Hotel and Suites Ottawa offers easy access to top attractions such as the National Gallery of Canada and ByWard Farmer's Market. Immerse yourself in the area's history at the Canadian Museum of Civilization, all conveniently close to our completely non-smoking hotel.
Luxurious Amenities for Every Guest
Indulge in our indoor heated pool and modern fitness centre during your stay at the Hilton Garden Inn Ottawa Downtown. Whether you prefer on-site dining or relaxing in spacious guestrooms with in-room entertainment options, we have something for everyone. Free WiFi is available in all rooms for your convenience.
Convenience at Your Fingertips
Explore the city with ease as shopping centers, restaurants, and popular attractions are just a stone's throw away from our hotel. Book your stay now and experience the best of Ottawa at the National Hotel and Suites Ottawa.
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Sleeps 2 · 25 m² · Extra-large double bed (Super-king size)
The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Sleeps 2 · King bed
<p><strong>1 King Bed</strong></p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 50-inch flat-screen TV with satellite channels and pay movies</p><p><b>Food & Drink</b> - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)</p><p><b>Sleep</b> - Tempur-Pedic bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, bathrobes, and free toiletries</p><p><b>Practical</b> - Free newspaper, iron/ironing board, and phone</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Doorbell and phone notification</p><p><b>Need to Know</b> - No cribs (infant beds) available</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p>
Sleeps 2 · 25 m² · Extra-large double bed (Super-king size)
The air-conditioned double room features a flat-screen TV with streaming services, a tea and coffee maker, a seating area, a wardrobe as well as city views. The unit has 1 bed.
Sleeps 4 · 2× Queen Bed
<p><strong>2 Queen Beds</strong></p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - 50-inch flat-screen TV with satellite channels and pay movies</p><p><b>Food & Drink</b> - Refrigerator, microwave, coffee/tea maker, and room service (limited hours)</p><p><b>Sleep</b> - Tempur-Pedic bed, hypo-allergenic bedding, blackout drapes/curtains, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower/tub combination, bathrobes, and free toiletries</p><p><b>Practical</b> - Free newspaper, iron/ironing board, and phone</p><p><b>Comfort</b> - Air conditioning, daily housekeeping, fresh towels every 2 days, fresh bed sheets every 2 days </p> <p><b>Accessibility</b> - Doorbell and phone notification</p><p><b>Need to Know</b> - No cribs (infant beds) available</p><p>Non-Smoking</p>
Sleeps 2 · 30 m² · Extra-large double bed (Super-king size)
The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV with streaming services. The unit offers 1 bed.
Sleeps 2 · 25 m² · Extra-large double bed (Super-king size)
The double room features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit offers 1 bed.
Sleeps 2 · 25 m² · Extra-large double bed (Super-king size)
This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Sleeps 4 · 28 m² · 2× Queen bed
The quadruple room has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
Sleeps 4 · 30 m² · 2× Queen bed
The quadruple room has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a tea and coffee maker, as well as a wardrobe. The unit has 2 beds.
361 Queen Street, Ottawa, CA
Guest review
10.0El hotel es estupendo, buenas habitaciones, moderno, limpio, con personal super amable, bien ubicado, con parking de acceso directo y, todo, por un buen precio. Repetiría sin dudarlo
− Todo estuvo bien
Guest review
7.0Habitacion
− El desayuno y su atención
Our Worst Hotel Experience
4.0Our stay was extremely disappointing, not only because of the poor service we received, but because of the complete lack of accountability afterward. Before leaving for the day, we informed housekeeping that our room could be cleaned. We returned in the evening to find it had not been serviced. When we politely raised the issue at the front desk, the staff member named Stephanie rolled her eyes at us, and while we were speaking with the manager, Stephanie raised her voice at us in front of other guests. We remained calm and respectful throughout the entire interaction, yet the manager did nothing to address her employee’s behavior or offer a reasonable solution. What made the experience even more shocking was the manager’s (Donna) comment that “it doesn’t matter if you’re Diamond for Life.” After spending thousands of dollars and years of loyalty with this brand, hearing that was incredibly disrespectful and made it clear that loyal guests are not valued. To make matters worse, we emailed management after our stay. More than a week later, we still haven’t received a response, not even an acknowledgment. That level of customer service is simply unacceptable. The housekeeping failure was frustrating, but the disrespectful treatment and the complete lack of follow-up from management were far more disappointing. We expected professionalism and basic courtesy and received neither. Unfortunately, based on our experience, we cannot recommend this hotel and will not be returning.
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
Please be aware that Wi-Fi is free. An increase in Wi-Fi bandwidth is available upon request for charge.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Pets are allowed on request. Charges may be applicable.
WiFi is available in all areas and is free of charge.
Children of any age are allowed.
Children up to and including 17 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Private parking is possible on site (reservation is not possible) and costs CAD 25 per day.
When booking more than 9 rooms, different policies and additional supplements may apply.