Burgh Island Hotel♡

A lovely place to have time away. Spectacular scenery, beautiful period hotel, extremely friendly and helpful staff, wha

10.0

Beautiful art deco hotel with original furnishings to keep it in period.

− nothing!

A perfect birthday celebration!

10.0

As my partner is a life-long collector of Art Deco, it has always been her dream to stay at the Burgh Island Hotel, so a special birthday presented the perfect opportunity for a treat. As we walked into the beautiful building she was moved to tears, and I was, unexpectedly, pretty speechless, too. Our experience on arrival, the warmest of welcomes, a complimentary drink and chatting with other guests on the patio, was the perfect beginning to an exceptional stay. Our "Christie" room has a huge bathroom, and a balcony offering views over the local Devon countryside and the causeway and beach, at Bigbury, coupled with sublime sunsets. A dip in the beautifully situated Mermaid pool and several rides on the famous tractor provided unique experiences, not to be missed, as was the gorgeous fish and chip supper, at the 14th century Pilchard Inn. Apart from being privileged to spend time in an amazing and iconic building, set in a wonderful location, the hotel staff deserve every accolade, for enhancing our experience, immeasurably. From the moment we were met, in the client car park, to our final "goodbye", Sally Russell (GM), and her team demonstrated their dedication to making our experience as special as it could possibly be. Every aspect of service, from transport, housekeeping, front of house and reception, was impeccably delivered by a team who were consistently welcoming, empathetic, kind, professionally skilled, and clearly empowered to do whatever was necessary to make our time unforgettable. Their service was delivered with an infectious enthusiasm, an evident pride in their work and a clear appreciation of the importance of their role, in fulfilling our expectations. Overall, we shared a wonderful experience, which left a lasting impression. We will definitely be back! Thanks are due to everyone concerned in delivering a memorable stay, which surpassed all of our imaginings!

Entertainingly bad service

2.0

Went for afternoon tea. Food ok/good. Service mostly very poor - more like a Fawlty Towers experience but not in Torquay! Was lied to by a member of staff who then told me I must have been talking with her identical twin…unfortunately for her not all customers are stupid and could recognise that her twin was wearing her hair in a different style. Admitting she had forgotten to do what she said she would and leaving us for 35 minutes would have been fine, assuming customers are stupid and trying to lie not ok. The other twin, by her own admission, was too tired to be working! Water spilt on son seen by the member of staff but they said nothing and hoped we hadn’t noticed. Long hair tangled round a fork, table half set. Food arrived, tea did not. When asked how they were getting on 15 minutes later they brought over one pot of tea which had been left on the side because they ‘weren’t sure who it was for’. Another long wait for tea for test of group to arrive. Tea cold. Scones good. Sandwiches average. Cakes ok. By all means go if you want to be entertained by poor service. Cannot not recommend enough…should have been an enjoyable relaxing afternoon, not a stressful comedy one.

Guest review

3.0

Location, food

− Booking.com asked if I wanted an upgrade to room with balcony. I paid - hotel claimed they weren't told. Promised a room with balcony by management on last night. Turns out no room Pretty disappointing for a surprise 70th for my wife. Staff were great - management not so great.

Unique 20s art deco experience

10.0

Nowhere else like it. The environment is special with every detail being art deco combined with excellent service and food. When you cross the causeway it is like entering a different world. The Grand Ballroom dinner is nor to be missed but do choose a day with the orchestra.

Magical

10.0

If you are going to splurge on one thing this year, make this it! Worth a one night splendid experience.