QT Canberra♡

see above. All could have been avoided if management cared.

3.0

What went well? The previous QT in Sydney, went well. Excellent experience, but not again.

− Woeful lack of management, inadequate staffing and mean mgmt choices. Staff themselves were great, but inhibited by management. Dining Room queues into the foyer, coffee finally delivered after breakfast cooked, eaten and table cleared! .."free breakfast" meaning cant have a juice or fruit if you have a dish; locking 1 of 2 lifts off incl at checkout/ Breakfast time (plus 1 lift not working). Acoustics near noisy lifts at night, and when a crowd in nearby room - atrocious - no sleep till after midnight...

Guest review

8.0

I liked the location and price

− The sound proofing was not good I could hear all the noise from the floor every one's foot steps in the corridor

Guest review

6.0

Room service was nice and came quickly.

− I was very disappointed about not having a car space. I have stayed here many times and have always come back to this one hotel every time I am in Canberra. But to arrive in mid winter in the dark, and, as a non local, being told to go park several blocks away in a place I have never seen and download a parking app and find my way there and back with my suitcase and bags was disappointing. It took me 45 minutes and an extra $35 to do this before I finally got to my room. I was so frustrated that I ended up not eating in the restaurant and stayed in my room.

Guest review

4.0

Room upgrade after complaining

− Placed too low for promised city views, only views of massive light rail construction site. Construction site also blocked the recommended 800m path, so needed to walk triple the distance. Also, buffet wasn't traditional buffet.

Guest review

7.0

Comfortable rooms in good location.

− No parking available in the hotel and additional charge for parking in the hotel.

As above

2.0

− I had only arrived, went into my room, used the bathroom and went to wipe my hands and I was horrified to discover my hand towel had blood and revolting crap on it. Couldn't get housekeeping rang reception and response was we will get someone to swap all your towels. Housekeeping came and all they did was stand there and I had to give the revolting towel back to them , they didn't ask for the towel I had to give it to them and they didn't do anything else. I was so underwhelmed by how I was treated with this horrifying discovery that I discussed it at the dinner I was attending and they were mortified I wasn't offered another room. I won't be staying their again or recommending anyone else to stay there. I was there to see a very sick in hospital and this was not a good experience to have for a very sad visit.