The Sebel Sydney Chatswood

Great spacious apartment in perfect central location

7.0

Great spacious apartment with 2 bedrooms, 2 separate bathrooms and full kitchen. Plenty of room for 4 of us. Very comfortable beds and amazing view of Sydney. The location was perfect, right in the middle of Chatswood with the shopping centre at the front door, heaps of food and shopping options and train station super close.

− There was no reception staff when we arrived which made the check in process a little difficult. We got it sorted after multiple phone calls but could have been prevented if staff were available in person. In the room we were only provided with 3 towels despite booking for 4 people. The shower was very temperamental and not easy to get a good temperature.

It was fine, except for no staff at the front desk.

8.0

It was very clean and tidy, and the tv worked well. Comfortable bed and lounger room.

− It had been freshly painted and all you could smell was paint fumes and turps.

Stay was good just need to have all beds washing machine dryer kitchen utensils checked or replaced

5.0

It's convenient location access to all amenities

− I suggest all rooms furniture white and brown goods checked and get replaced whats damaged and missing Few rooms i rented few things need looking at

Was a good hotel to stay at in chatswood as it was central to everything.

8.0

Close to the train station and concourse theatre

− Tv wasn't working was

Very average

4.0

Central to shops

− No air con to control and no extra blankets or towels

Guest review

1.0

I would give this hotel 0 stars if I could. My stay at The Sebel Chatswood was one of the worst hotel experiences I’ve ever had. The first issue started at around 9:36 pm when I called reception to report what appeared to be bug bites all over another guest staying in my room after sleeping on the sofa bed. I was told someone would organise another room and call me back within 30 minutes. That call never came. No follow-up, no apology, no alternative room. The second incident was far more disturbing. For hours we could hear a woman on the floor below screaming accompanied by loud banging. It genuinely sounded like someone was in serious danger. I immediately called reception and explained exactly what I was hearing. I also told them I suffer from PTSD due to previous traumatic experiences involving similar situations and that the screaming was causing me significant distress. I was assured security would investigate and that I would receive an update. Again, nobody called back. When the screaming started again, I rang reception for a second time, only to be told there was no security available. At that point I felt I had no choice but to contact the police myself because I genuinely believed someone’s life could have been at risk. No guest should ever have to do that. What disappointed me most wasn’t just the bugs or the terrifying incident—it was the complete lack of care, urgency, communication and professionalism from hotel staff. I was promised updates twice and received none. Concerns about another person’s safety, as well as my own wellbeing, were simply ignored. This experience left everyone in our room frightened, distressed and feeling completely unsafe. If there really had been someone being assaulted, held against their will or experiencing a medical emergency, the lack of response could have had devastating consequences.

− I would give this hotel 0 stars if I could. My stay at The Sebel Chatswood was one of the worst hotel experiences I’ve ever had. The first issue started at around 9:36 pm when I called reception to report what appeared to be bug bites all over another guest staying in my room after sleeping on the sofa bed. I was told someone would organise another room and call me back within 30 minutes. That call never came. No follow-up, no apology, no alternative room. The second incident was far more disturbing. For hours we could hear a woman on the floor below screaming accompanied by loud banging. It genuinely sounded like someone was in serious danger. I immediately called reception and explained exactly what I was hearing. I also told them I suffer from PTSD due to previous traumatic experiences involving similar situations and that the screaming was causing me significant distress. I was assured security would investigate and that I would receive an update. Again, nobody called back. When the screaming started again, I rang reception for a second time, only to be told there was no security available. At that point I felt I had no choice but to contact the police myself because I genuinely believed someone’s life could have been at risk. No guest should ever have to do that. What disappointed me most wasn’t just the bugs or the terrifying incident—it was the complete lack of care, urgency, communication and professionalism from hotel staff. I was promised updates twice and received none. Concerns about another person’s safety, as well as my own wellbeing, were simply ignored. This experience left everyone in our room frightened, distressed and feeling completely unsafe. If there really had been someone being assaulted, held against their will or experiencing a medical emergency, the lack of response could have had devastating consequences.