Country Inn & Suites by Radisson, Port Clinton, OH

Very relaxing and pleasant stay

9.0

Employees were very courteous and helpful.

Not good, crappy rooms and rude staff except the guy who made the breakfast staff

4.0

The Breakfast was amazing and the pool was nice

− First night there they put us in the room from hell! The AC wasn’t working and the floor was soaking wet from the AC and it was moldy nasty water and it came all the way out to in front of our beds! The smell was horrible! The TV was not working we kept calling they came put a new box on but it stopped working as soon as they left the room. The freezer was completely full iced up. The fan in the bathroom sounded like a broken down jet! It was so loud no way we were keeping or putting that on! They did give us a new room but we had to move all of our stuff it was a real mess! They never even offered to reimburse us for the first night, I said we shouldn’t have been charged and the guy ignored Won’t be going back.

It was horrible.

1.0

Wouldn't recommend this place to anyone.

− Poor customer service

Guest review

3.0

Convenient location

− One of the beds had dirty sheets. rather giving us a new room. The front desk sent us back to the room with a clean set of sheets so we could change them ourselves. Rooms are in desperate need of remodeling.

Not good, very disappointing. I did not stay because of the state of the hotel,.

2.0

There isn’t much good to say about this hotel. The breezeway which opens into the lobby was filthy. When we arrived to check in there was a family with several small children whom I assumed had just finished swimming or were going to use the pool. Behind them were two women holding a large pile of towels, this is of some importance because when we arrived there was no one was at the desk. There was a small green post it note stuck to the base of a landline phone that read- press of no one is at the desk. I pressed the button which rang a phone that was attached to one of the women holding the stack of towels. Not once while I was waiting at the desk did either women acknowledge me. It wasn’t until I rang the phone that they acknowledged me. Now, if they were helping guests that would have been fine however, the people who they were with were obviously either close friends or family members because one man dressed in plain clothes, went behind the desk to grab cookies for the small children that they were with. Instead of doing their jobs they were catering to their family or friends who are using the amenities whom were most likely not paying guests. When I did check in and got the key, we went up the to our room, and while we were walking down the hallway, we noticed that there was paint peeling from the baseboards. The baseboards were dirty and had water damage. When we got to the room, it was clean, but the beds were terribly uncomfortable. You could feel the springs through the sheets. The bathroom was incredibly small and the vanity was outside of the restroom. My family, and I decided not to stay as the accommodations were not as described in the photos from booking.com when I went downstairs to report my concerns and request a refund, we were told that, unfortunately, I would have to call the booking.com. I was told by booking.com that I could not be refunded because I did not report corners to staff I couldn’t be refunded which obviously isn’t true.

− Don’t stay here. The hotel is old and is need a major repairs. It is cheap and dirty. The staff is unfriendly and unhelpful instead of doing their jobs. They were catering to a group of either friends or family and one plane clothes man walked behind the counter to grab cookies for his small children. We did not stay. We immediately checked out after seeing the room, reported our concerns to the staff whom then told their manager that we did not report our concerns to the manager. We stayed at the Marriott down the street, which is far nicer on the lake clean and has very professional staff

Guest review

7.0

Breakfast was good, the location was easy to find.

− The staff was less than professional, when you overhear conversations. They could have been more appreciative for customers, as that is why they are there. I am in the customer service industry and you are always " on stage". As you are noticed.