Kite Lodging♡

Very good

8.0

Good stay in a spacious apartment

9.0

The facilities and the size of the appartment were great. There is a living room, a kitchen, utensils, a freezer, and everything that you expect in a homestay. It was a great stay for our family.

− A bit more attention towards maintenance and upkeep of the facilities would make it more superb. Like the oven burner in our flat was malfunctioning and the staff couldn’t repair it although he tried.

Weak

5.0

− The level of the hotel in general has declined a lot, as there is only one employee who did all the work, which is unacceptable.

Exceptional

10.0

Disappointing & scam

2.0

I was going to stay in this hotel coming first time into Hurghada, I reserved the stay more than 2 weeks prior. At first they weren't responsive and turned out the receptionist barely speaks English. On the booking site there is a airport transfer option and after using google translate and whatsapping in Arabic, they responded to take Uber. Coming quite late and as a solo female traveler, it was already bad enough, but I couldn't cancel. After arrival they gave me a room which looked like a spare room, nothing I reserved. It did not had balcony, kettle, bath tub etc., was quite dirty and smelled from cigarettes. I had 6 days booked and even not needing much there are some things why I book stays, which were not provided. They told me that I can move to a room I booked in 2-3 days, without offering compensation, so I refused and I left on the next day. I had an Egyptian friend there to talk with them, because before that they didn't even bother. First I asked them to cancel with booking, so I could get my refund, but they refused. So they agreed they will provide a letter for booking to explain the situation. Later when I stayed alone, they called the owner, probably trying to scare me and he refused to provide proof for cancelation but still told me, if I cancel with booking, they will confirm it. Nothing of that happened and booking.com said they didn't get to mutual agreement and did not refund me anything. This place doesn't worth the stay and also should not be advertised as it is, especially on booking.com. They did not allow me to write a review on their web. I still have a dispute with booking, as they procedures are on the edge of being legal. Basically both parties pointed fingers to the other, that one couldn't refund me, because the other had the money and reverse. I don't even know who ended up with the payment at the end, but surely none of them where treating me as a customer who paid for a service and they just went on with they scamming businesses. Not mentioning all the stress from the situation. So especially as a solo traveler, I would be more cautious next time, also with booking.com.

Bad

1.0