MainStay Suites St Louis - Galleria♡

Nice place to stay in the city

8.0

We were looking for a hotel close to the St. Louis zoo and hospitals that was in the “pretty good” category. Something better than the cheap ones that make you feel dirty just walking in, but yet a more reasonable nightly cost. I believe we found that and I would definitely stay here again. The room had newer paint, furnishings and appliances. There were a few things I would put on a maintenance list but no dealbreakers for me. It basically has a full kitchen and the pullout couch is handy for kids to sleep on. The ladies at the front desk were friendly and helpful when we needed more towels and sheets. It was pretty quiet , other than the general traffic rumble we felt we had more privacy than we would have in an interior high rise hotel. The location is great, less than half a mile from the galleria mall and you can reach places like Clayton road, Forest park, and even west county without having to get on the interstate at all. There is a metro station just down at the corner. Of course it is in the city, so take general precautions, but we did not feel unsafe. The hotel does not have breakfast, but you can go to the food court at the mall and pick up a Cinnabon or just bring what you like since there is a stove, microwave and full size fridge. I think there is a grocery store not too far away. If you are looking for a reasonably priced, mostly clean but not perfect hotel in a convenient location this should work for you.

Choose anywhere else!!! DO NOT STAY HERE!

2.0

Absolutely terrible service. DO NOT STAY HERE!! I had a confirmed reservation, and at 9:15pm I received a call stating my room had been cancelled because I did not check in by 4pm. This policy was never communicated during booking. When I arrived, the front desk informed me that the hotel operates on a first‑come, first‑served basis and that reservations do not guarantee a room. I’ve never encountered a hotel that operates this way. This caused unnecessary stress and left us scrambling late at night. The girl at the front desk was rude, screaming at us, locked us out of the lobby, threatened to call the cops on us. She played the victim really well after she was the one that cancelled our room on us. I called Corporate & they we're able to get us a reservation 10miles across town at another location. While this is helpful, it's not ideal.

Not a hotel. It's transient housing with a Choice sign out front.

2.0

Took over a minute of standing at the door before anyone buzzed me in at checkin. Not a great start. The room smelled like a restaurant kitchen. Carpet tiles were stapled to the floor. The silverware had food particles on it. There's a fireplace in the room with a sign telling you not to use it. Pictures and shelves had been taken down and left in the front closet. The shower dispensers were removed but the mounting hardware was still on the wall. Everything in the place screams bare minimum, and they can't even clear that bar consistently. Most of the people staying here seem to be weekly or monthly residents. Weed smell was everywhere. Kids were playing outside unsupervised. This is not a business hotel and it is not a vacation stop. It is transient housing that happens to have a franchise flag on the building. On checkout day the front desk called my room at 10:45 telling me checkout was at 11. I pointed out the door says 12 and told them I'd get moving. They hung up on me. That tells you everything about the level of professionalism here. I would not feel safe bringing family or children to this property. If you are a traveler looking for an actual hotel experience, avoid this chain. The building has bones from when it was something better. Those days are long gone.

Guest review

10.0

I will return

Great

10.0

Great

Guest review

6.0

Staff were friendly, but seemed they had something better to do. I mentioned several maintenance items, once at beginning of stay, nothing changed. Then at end, don’t recall if made any notes. Completely bed bug bitten at end of stay.