RomeAsYouLike - Magenta Loft

Avis client

2.0

Poloha a zariadenie.

− Byt nebol pripravený pre hostí. Museli sme čakať kvôli inštrukciám k pobytu v 40 stupňoch. Telefónne číslo nefungovalo. Teplota v byte bola 31 stupňov. Klimatizácia nefungovala správne. Prvú noc sa nedalo spať. Ďalšia noc už bola lepšia, ale aj tak slabá klimatizácia. Majiteľ nemal potrebu vyjsť hosťom v ústrety.

Bom mas poderia ser ótimo

8.0

Apartamento muito bom, espaçoso, bonito, moveis novos

− Prédio imundo e elevador com funcionamento incerto.

Good location, but unfortunately the apartment was in poor condition and not properly maintained.

4.0

What we liked most was the location. It was convenient and well situated, with easy access to the surrounding area. Unfortunately, the good location was the only real positive aspect of our stay.

− Unfortunately, our experience was very disappointing. When we arrived, the apartment had clearly not been cleaned properly. After contacting the host, a cleaning team did eventually come to clean again, which made the apartment a bit more livable, but still far from pleasant. Most of the visible problems seemed to be caused by severe lack of maintenance rather than cleaning alone. The floor was extremely dirty, the toilet was unclean (especially under the seat), the shower had mold, and the walls felt sticky. All taps were rusty and covered in limescale, and the shower head was green from heavy limescale buildup. The kitchen was also in poor condition: there were many ants near the sink area, the sealant around the kitchen counter was coming loose, and the skirting boards were covered in dust. The dishwasher was heavily covered in limescale and did not appear properly usable. We had to clean a large part of the apartment ourselves just to make it acceptable to stay in. Communication with the host was slow, which made resolving these issues frustrating. People really need to be careful before booking this property. Unfortunately, the negative reviews from several previous guests turned out to be true. Please be cautious before renting this apartment.

Comunque grazie

8.0

Tv e la terrazza

− Asciugamano tela aveva un macchio, letto non era molto comodo, aria condizionata non funzionava bene boh 🤷🏻‍♀️ Staff non risponde subito sempre il giorno dopo oppure niente, dovete chiamare voi per ricevere la risposta

Take a little more care of your clients and cleanliness

5.0

The property was well equipped for a lovely couple stay. The location was good as really close to the train station giving you access quickly to Rome.

− Firstly, we were given permission for a 1pm check-in, as confirmed via Booking.com email. However, when we arrived at 2pm, the room was still not ready—it needed fresh bedsheets, clean towels, and a full clean. We contacted the agency and agreed to go out and return later, with the promise that everything would be completed by 3pm. Unfortunately, when we came back at 4pm, the cleaner was still there. It seemed like the cleaning was rushed and only properly completed after I pointed things out, as the cleaner appeared ready to leave when we arrived. While the bedsheets were changed and the room was hoovered and mopped, the bathroom was not cleaned to an acceptable standard. There were visible urine stains on the toilet floor and dirt around the toilet brush and toilet paper stand. I have included photos to show this. The first night was also uncomfortable due to noise from nearby restaurants, which stayed open late. While this wouldn’t normally be an issue if the windows were closed, we had to keep them open for ventilation because the air conditioning remote was missing. We requested the remote from the agency but received no response. To make matters worse, on two consecutive nights, someone attempted to enter the apartment—knocking on the door and speaking in Italian. It was unsettling, especially as we suspected they may have known the key box code. Despite securing it after use, this raised serious concerns about safety. My partner and I felt uneasy and unsafe after these incidents. Overall, this stay was disappointing, especially as it was meant to be a special trip for my birthday. It had the potential to be a great experience, but poor cleanliness, lack of communication, and safety concerns significantly impacted our stay.