Delaire Graff Lodges and Spa

Avis client

10.0

Gorgeous relaxing and fun! Wow! Everything stellar and an experience never before seen.

The worst luxury hotel experience and the worst value for money.

1.0

Unfortunately almost nothing. Worst luxury hotel experience!

− Terrible experience! Staff badly or not traineed, extremely expensive for what it is. Basic facilities did not work, communication with the hotel was extraordinarily difficult, and the service consistently failed to meet even reasonable expectations — let alone those of a luxury property. Unfortunately, our stay was deeply disappointing and nowhere near the level of service one would expect from a property carrying the Graff name. We are Graff jewellery clients and specifically chose this hotel for our honeymoon, expecting the same attention to detail, refinement and exceptional service that we associate with the brand. Instead, from the moment we arrived, almost every aspect of the experience fell short. We booked the hotel’s best room category for a couple, in large part because it featured a private heated pool. Unfortunately, despite being advertised as heated, the pool was so cold that we were unable to use it even once. We specifically asked the hotel to increase the temperature and were simply told that it could not be made any warmer. For one of the hotel’s top rooms — and considering that the heated private pool is a significant feature of the room — this was extremely disappointing. Even basic facilities in the room did not function as they should. The shower did not work properly, and the telephone in our lounge did not work at all. This became a much bigger problem because the lounges are located far from the reception and main hotel areas. With the in-room telephone not working, there was effectively no reliable way to contact the staff. WhatsApp messages frequently went unanswered, and mobile reception from our lounge was also poor. As a result, every time we needed assistance, I had to repeatedly try calling the hotel from my own international mobile phone.

Avis client

10.0

Best hotel i have ever stayed, this is what define an ultra luxury

An incredible magical experience

10.0

The property was gorgeous, the facility was amazing and the rooms were spectacular The staff was beyond amazing even before we reached the property, the plans were sorted and the surprises were breathtaking

− Nothing I can think of

A first rate property comparable with the best in the world!

10.0

Exceptional property with outstanding friendly and competent service.