DoubleTree by Hilton Hotel London - Tower of London

Not the best Hilton

4.0

Location

− Tv would work , no music station work , roof top was full of drunks security did nothing , one guy was so drunk he went behind the bar staff did nothing , hammering at 9 am in morning work me up after a night out in London

very nice and clean well be back

10.0

really clean and really nice staff

− not enough light

Avis client

1.0

Staff were lovely.

− Unfortunately, what should have been a pleasant stay at the DoubleTree by Hilton London Tower Hill turned into a truly horrible experience. Firstly, I would like to say that the staff we encountered were lovely. However, sadly, that is where the positives end. Following my stay, I discovered that my body was covered in bites, with a total of 31 extremely itchy bites appearing across various parts of my body. I strongly suspect these were bed bug bites, and the experience was incredibly unpleasant, uncomfortable and distressing. The aftermath was genuinely awful. The itching and discomfort were so bad that I struggled to sleep properly, and I spent several nights feeling absolutely miserable. The bites were widespread, incredibly irritating and took a considerable toll on my comfort and wellbeing. It was certainly not something I expected to be dealing with after a hotel stay. I contacted the hotel to report what had happened. Unfortunately, it took some time to receive a response, and after eventually following up with the hotel, I was informed that a full inspection had been carried out of the room and the beds, but that they had been unable to find any evidence of bed bugs. I can categorically say that I have absolutely no bed bug issues in my own home, and this was not something I had ever experienced before. What has made the whole experience even more disappointing is that, having looked online since, I have come across several other reviews describing very similar experiences, with what appear to be very similar responses from the hotel. I appreciate that the hotel has carried out an inspection, but simply stating that nothing was found does little to reassure a guest who has left their hotel covered in bites and subsequently endured days of discomfort and sleepless nights. I honestly did not expect this from a hotel carrying the Hilton name.