Middle Eight - Covent Garden

Vieraan arvostelu

10.0

Super nice and helpful staff. Fantastic guest experience

Great hotel in a good location, very clean rooms and good size. Staff were helpful and nice bar area

9.0

Very clean, great location and friendly staff. Also a nice bar area and nice decor

− N/A

Disappointing experience, especially for a five star hotel

1.0

Some of the staff was nice and professional

− Unfortunately, my experience at Middle Eight fell well below the standards I would expect from a five star hotel at this price point. Throughout my two night stay, I experienced ongoing air conditioning issues that disrupted my sleep on both nights. More concerningly, I explicitly requested that nobody enter my room while I was away and was personally assured by reception that my request would be respected. Despite this, my request has been ignored. I also returned to find hairs and unexplained stains on my bedding, which required management to intervene late in the evening. I do want to acknowledge that the duty manager who assisted me was exceptionally kind and helpful, which I genuinely appreciated. But I still felt bad for having a manger change my sheets due to stains at 10pm. What disappointed me further was the hotel’s handling of my concerns after checkout. Although management acknowledged the issues and apologised, the proposed resolution consisted entirely of discounts and benefits for a future paid stay, rather than meaningfully addressing the experience I had already paid for. Ultimately, this was not about compensation, but about the standard of hospitality, respect for guests’ privacy, and how a hotel takes responsibility when things go wrong. A genuinely disappointing experience, particularly from a property positioning itself at this level.

Vieraan arvostelu

9.0

Emplacement

Ubicación inmejorable

10.0

Ubicación, terminaciones y mobiliario

− Gimnasio muy pequeño