Lovelady Shield Cottages

Opinión de huésped

10.0

amazing place and lovely area. been twice now and love it. will defiantly be backp

Lovely place- some issues during our stay

8.0

Sadly there was a flash flood when we stayed which impacted the toilet being able to flush, the shower not working and electricity. A couple of other fixable problems which I let management know about. Other than that it was a great place to stay and I'd be happy to go back.

Lovely place; terrible customer service

6.0

Lovely, comfortable, dog-friendly apartments in a beautiful and secluded rural location. We had a great time. Unfortunately the check-in experience was atrocious - it took over half an hour to get our keys as we stood around while the receptionist communicated with "the office" by text. Apparently the office were supposed to have emailed me a payment link before I arrived (even though I'd already paid them through Hotels.com but for some reason they also needed to take a deposit), but they hadn't sent it and were very unresponsive. Communication was terrible; no-one seemed to know what they were doing and we kept being asked us the same questions over and over. What's the point in even having a reception desk if the receptionist isn't authorised to actually do anything? And what's the point in having a card machine at reception if I have to pay for everything on my phone using your barely-functional web form? We were desperate for our room after spending the entire day driving and this terrible check-in experience is enough to make me not recommend this hotel. Getting the deposit back was also a nightmare that took at least five phone calls. Once again, all blame was placed on the mysterious "office", never the person I was actually talking to. I'm sad to leave a negative review because the actual apartment was really lovely so it's a shame that the customer service was so poor.

Opinión de huésped

10.0

It is an excellent property. We, in fact, decided to extend our stay having been so impressed with the cottage. It was clean, comfortable, surprisingly big(the pictures do not do justice). The staff have been very courteous and helpful. The only word of caution is for one to plan their meals well in advance as the area has little to offer in terms of dining. The local co op and Spar are well stocked though (open from 6am until 10pm everyday).

Fantastic accommodation in amazing location

10.0

Amazing location, beautiful property with everything you need for a relaxing stay, plenty of Amazing walks. Ideal for a family getaway.

Opinión de huésped

10.0

Lovely stay , peaceful, out the way. Ideal.for peacful and realxijg weekend