Merit Kensington Hotel

A comfortable hotel in an excellent location.

8.0

Location is excellent, just down a side street from Earls Court station. The staff were very pleasant and helpful. The daily breakfast was sufficient with lots of choice.

− It took a little while to work out how to adjust the air conditioning, but the staff advised us in the end.

Lovely room and clean but staff were very unfriendly

5.0

The cleanliness and the room were fab and the hotel was in the perfect location.

− The staff were so rude . They were there as if there was a gun to their head . No friendly manners or any warm welcome . Very disappointing . Really took away from our stay there .

Careful, hotel takes 100 pounds deposit on arrival and it takes 15 days to get it back, but you need to involve your ban

1.0

− On arrival the staff took 100pounds off my bank account as a security deposit. The hotel obviously does not trust its guests. I still do not have access to this money and an automatised answer from the hotel explains that many guests were asking the same wuestion, and that it could take up to 15 days, and that I might have to contact my Bank to release the money. When booking this hotel there was no information on this deposit. Unfortunately, there was also no room service; the sign „cleaning in progress“ had disappeared by early afternoon , and no one was to be seen. I was offered by a member of staff new towels, when I inquired about this.

Goed en prijs kwaliteit in orde

8.0

Dicht bij metro

− Dat je 3 huizen verder moest ontbijten

Gästebewertung

8.0

Ligging en ontbijt

− Groote van de kamer