Jumeirah Al Naseem Dubai

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10.0

From the moment you pull up at the front door to moment you leave

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10.0

Very friendly stuff food is great ,and very clean , highly recommend

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10.0

One of the best experience of a stay in Dubai. We have been travelling to Dubai nearly every year but this was a special experience for our family.

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8.0

The property is lovely & very comfortable with a selection of eateries & facilities to cater for all choices. I would certainly visit again. Whilst the hotel generally is more impersonal than other places I’ve stayed at (you could feel like just another guest) Lara from Guest Services and Abekah on the Buggy Station were brilliant and brought their own brilliant personal touches, which were very much appreciated & well received. The concierge outside, helping us to hail cabs, was also very welcoming and made a point of remembering faces. For me, the personal touch is important in a hotel of this standard. Housekeeping was a big let down though: - didn’t attend to broken fridge on day 1 or throughout my stay, until I made a huge fuss (turns out it was just switched off from inside) - didn’t replace used glasses in the room despite me asking multiple times - didn’t sweep the balcony which had dust / dirt from day 1 - inconsistent; some days left amenities & swept floor, some days didn’t For full disclosure, I was offered the opportunity to feed back my expectations of housekeeping to the housekeeping manager, which I declined on the basis that I don’t feel these are extraordinary asks. The hotel also wiped my bill of a ~$20 drinks charge on hearing about my concerns. However it’s less about that &!more about setting a standard at this price point. Therefore my ratings are provided in the context of what I expect from a luxury 5* hotel. In this case, I’d expect more.

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10.0

Top level service. We were well taken care of. Great facilities and restaurants.

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10.0

Jumeirah Al Naseem is beyond exceptional. I would give it a 20 star rating if i could. During this trip, I also stayed at Jumeirah Zabeel Saray which was perfect and Jumeirah Saadiyat Island which was very modern and had amazing facilities, but Jumeirah Al Naseem combines all the best points of these two hotels and multiplies it. The room was amazing, the facilities exceptional, and the staff made all the difference and were well beyond incredible especially Davies the guest services manager and Elina at the front desk who went out of their way to make our stay perfect on a daily basis. It was like being with family. Esther and Mohammed at the Palmery were diligent and hardworking as was Ojijio at the main entrance and all the team at Kids club. I won't stay anywhere else in Dubai now. Wild Wadi has also vastly improved since my last visit several years ago.