Duane Street Hotel Tribeca, Belvilla District 6 Formerly Sonder

Gæsteanmeldelse

6.0

The location was great. The room was spacious. This was the best part of the hotel.

− The entrance/ lobby is tired and messy. Doesn't present well. Also I was charged a $35 per night 'resort' rate when I arrived. I had written to query this before my reservation as I was charged over $200 in taxes so did not understand this additional charge. Nobody replied to my email and they ignored this question. Also the 'resort' fee justification includes basic normal amenities like maintenance of the hotel?? This is outrageous and none of the reasons for it merited it being charge - they listed items that were basic funcionality of the hotel. I was told on check in that to finalise my check in I needed to pay it but the man said he would refund it when I left. That did not happen and when I called to ask that they said it is non refundable. I did not appreciate this lie nor being charged this nonsensical extra fee for nothing in return. The hotel is tired and needs a refresh. Also the tv only has streaming so you can't just watch regular tv. I would only go back as the location was good but the resort fee is a joke.

Ty ravi for the help

10.0

Very nice ppl

Excellent

10.0

Very friendly and helpful staff his name was Ravi. Helped me with my request. Great location for value.

− Nothing

A fantastic stay in a great location, made even better by Ravi’s wonderful hospitality!

10.0

We had a lovely stay! The location was fantastic, making it really easy to explore New York. A special mention to Ravi, who was incredibly friendly, welcoming and helpful throughout our stay. His hospitality really made a difference, and we genuinely appreciated it!

− Nothing in particular- we really enjoyed our stay!

Simple, good location and comfortable

8.0

Good location. Friendly staff especially Ravi who was on the front desk

− The bathroom in room 207 was peeling paint as well as damp in places.

Skuffende!

3.0

− Kodelås til rommet som ikke fungerte. Måtte gå ned til lobbyen 4-5 ganger under oppholdet for å få ny kode. Det tok lang tid, og nesten alle gangene var det ikke en gang personal/ansatte til stede. Måtte ringe. Ble også lovet å få tilbakebetalt noen av utgiftene, som vi aldri fikk.