Divani Palace Acropolis

Unacceptable!

1.0

− Upon arrival, we apologised for arriving earlier than the check in time, we provided identity papers as requested. We have been told to have coffee at the lobby bar which we did. The time we spent at the lobby bar was more than disappointing as we had to wait for at least 20 minutes before getting our order. The personnel at the bar was totally disrespectful towards the clients as they were talking among them about business and common things in a very loud way. Nevertheless, we by passed this scene, we have been served . Although the reception staff were aware that we were waiting for the room nobody came to inform us when the room was ready, although we went once to ask whether we could move to the room. Finally, once in the room it was a total surprise. Even though we had requested in the message when booking, upper floor with stunning view to the Greek historic monuments we got the room that had a view to the neighbouring buildings. When called the reception to complain about we were told first that they haven’t seen the message and then that the message was automated !!!!! All the years we book through booking.com we never ever envisaged such a behaviour. As the payment did not go through booking but we paid directly at the hotel, upon arrival, we requested to get the refund and leave as it was not possible to stay in this room with such tiny balconies that no chair no table existed. There were so tiny that two people could not even stand together. When reported the whole story to the director he mentioned that he cannot do anything and cannot refund the reservation. He proposed to book us a little table in a corner on the roof top restaurant for which we had asked to book for dinner and were told that today it was not possible as it was booked for an event. The director’s version was that it was fully booked!!! He did not even offer a commercial gesture to propose another room with view to the Acropolis. Finally we left and we did not get any refund.

Great location

8.0

Location

− Nothing great bar area

Hotel enfocat a grups de tour operadors. No es correspona 5 estrelles

7.0

El llit confortable, la ubicació i el personal atent

− Tot i ser un carrer tranquil, la insonorització de les finestres és dolenta. Es un hotel enfocat a grans grups d’autocars. La qualitat de l’esmorzar és baixa. No correspon a 5 estrelles

Fantastic

10.0

Great room + upgrade we got made it even better; room with a view to the Acropolis!

Muy bien, unos días muy cómodos y el personal excelente siempre pendiente y dispuesta a ayudar a cualquier cosa.

8.0

Las instalaciones y las áreas comunes del hotel excelentes. Las habitaciones se han quedado un poco más viejas, se notan que tienen mucho uso.

− Las habitaciones, muy “trabajadas”

Lovely, clean, attentive staff. Our rooftop dinner was spectacular. Amazing evening with an elegant dinner with view of

10.0

Lovely