Numa Berlin Nook

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8.0

A very good area for bars, restaurants and supermarkets. Some quirky shops also.

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8.0

Could be better

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4.0

The property itself is in a good area and the flats are clean and modern. The problem lies with the lack of support - there is no reception and no-one to answer any questions. The problems started on arrival. We were sent a pin number to enter the building/flat - but when we entered the pin number it didn't work. This is because the property had failed to tell us that one has to press the 'tick' button after the pin for the door to open. Fortunately, another guest at the property told us that and we were able to get in, otherwise we would have been on the street. The 'emergency number' which the property gives is nothing but a recorded message which repeats - no-one answers. When we had questions about how the equipment in the flat - televison, fridge, microwave - operates - there are no instructions in the flats - again I was unable to get answers to my questions - I got a reply to my email on the day I was leaving. Basically, when you enter the property you are on your own - there is no support or information - I was able to work some things out myself, but the idea is that everything is done by apps - if you are not into apps, then it is not a good idea to stay here. I certainly won't be.

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2.0

I will never stay at another NUMA property again. They build it for fast turnovers not guest convenience. I reported they had lights out and no ice tray and there was NO CORRECTION despite the fact that they said they would “try”. The lighting in this unit is HORRENDOUS- you either have too bright “cafeteria lighting “ or you have a master bedroom with NO LIGHTS except for reading lights. I would NEVER recommend this place!

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10.0

Amazing property right in the heart of Berlin. Will definitely stay again.

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8.0

Generally good. Drawbacks are that there is no way to communicate easily, requires navigating the app, the phone number in one of the emails was out of service, the person I had on email was not able to call. So solving a problem was very time intensive when a phone call would have been much better.