Sheraton Mall of the Emirates Hotel, Dubai

تقييم نزيل

10.0

Staff

My home in Dubai

10.0

Always my first choice! Great location, service, room, view, staff!!!! Looking forward for my next trip in Feb 2026

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4.0

I would like to share some observations regarding my recent stay at your hotel: • The hot water heating was turned off at night, which caused inconvenience. • There were ongoing painting works in the hotel, and we were requested to keep the curtains closed at certain times. In addition, the paint odor was very unpleasant inside the rooms. • When I requested to check out at 2:00 PM, since I was attending a training course held at your hotel by my company (Kuwait Petroleum), the front desk staff was not cooperative and insisted that I leave earlier. However, after speaking with the manager, my request was thankfully approved. I kindly hope that your management will take these points into consideration to improve the quality of services in the future.

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10.0

Great service with fantastic people. Always willing to help.

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2.0

1) extremely long waiting while checking in at the front counter; 2) miscommunication on offering free breakfast to Bonyav member; 3) poor communication skill with client’s need; 4) credit card machines needed to be restarted again while getting the payment from client 5) one of my worst experiences in Sheraton hotels

تقييم نزيل

10.0

Second time I have stayed here in as many months. Very friendly and accommodating staff, good location, love that Mall of Emirates is connected to it. Will stay again. ...If prices for an apartment with kids were more competitive (as good as Shangri-La i'd stay more often).