Ace Hotel New York

Très moyen

5.0

Propreté et emplacement

− La chambre : trop petite, aucune luminosité, pas de rangement, carrelage qui ne tient pas dans la salle de bain, baignoire avec rideau pour la douche

تقييم نزيل

5.0

L emplacement et la propreté ( chambre faite tous les jours avec changement de serviettes)

− La chambre : très petite , aucune luminosité, du carrelage qui ne tient pas dans la salle de bain, aucun rangement , baignoire avec rideau pour la douche

Will definitely not go back to this hotel, can get a better experience somewhere else for same price

4.0

1. The location of the hotel is great. It is close to the subway and plenty of food/beverage options around. It is also not too touristy so you can walk around without bumping into many people. 2. The staff was friendly. 3. Having a working fridge in the room is great.

− 1. I could hear the HVAC when it gets activated. I turned the one in my room off so the noise is coming from another room. It was disruptive especially at night. 2. The TV in my room was not working and the room definitely needed more lighting. 3. When I checked out, the front desk told me that they will just send the invoice to my email and I am all good. I did not get any invoice in my email and 2 days later, I saw charges in my credit card from the hotel (I prepaid so I was not expecting any additional charges). After contacting the hotel, I was told that I consumed something from the mini-bar (which I did not) and I was automatically opted in to donate to a charity. They said that the donation is not mandatory so they can credit it back to my account. I think this is a dishonest practice. It was a small amount and it is for charity so people will not bother to request for a credit.

It. Was very nice and enjoyable!

8.0

I could see the Empire State Building from my room, and I was happy!

− That I wasn’t able to get a late check out

تقييم نزيل

8.0

Posizione ottima!

تقييم نزيل

10.0

The staff was great and made our stay a dream.