Soho Grand Hotel

تقييم نزيل

10.0

L’emplacement, le salon, le service

− Ras

تقييم نزيل

7.0

the hotel has an excellent location a lively bar, the decoration is amazing. Jonatas who works at the front door at night was extremely kind, polite and welcoming.

− the room cleaning was below standard, and considering the price per night, I expected a more personalized level service, including evening turndown service with fresh water and a little chocolate, as i have experienced at other hotels in this price range.

A hotel more interested in its nightlife crowd and cool image than making paying guests feel welcome

4.0

Good location and nice rooms for NY.

− Unfortunately, the service at SoHo Grand is anything but friendly or welcoming. The hotel has become far too cool for its own good, seemingly forgetting that it’s a hotel first. From Thursday to Saturday, the lobby transforms into a bar and nightclub scene. During these times, paying hotel guests are treated more like an inconvenience than valued customers. Security and door staff are particularly rude and dismissive. Given the room rates and expectation of 20%+ tips, you’d expect a basic level of hospitality. We stayed for a week as a work group and rarely felt acknowledged or welcome. The lobby bar and diner were equally disappointing, with some of the slowest and least friendly service we experienced in New York. Credit where it’s due, the room service staff were consistently friendly and polite. Ultimately, this feels like a nightclub with rooms attached. Far more interested in its image and nightlife crowd than the guests actually staying there. A real disappointment for a hotel trading on its reputation.

Stanza bella elegante bella vista silenziosa , albergo centrale e cool staff gentile e propositivo

10.0

Bello centrale stanze grandi per NY silenzioso

− Colazione buona un ‘po’ cara ma e’ NY

Solidly good but nothing fancy or cool. Scope to nake big improvements all round

6.0

Room was solidly nice with good views and light filled. Bathroom Ok to good.

− The downstairs arrival floor (bell hops etc) is very strange indeed and a huge wasted opportunity. Looks like a wasteland at the moment not the arrival area to a quality hotel

It begs for a return visit.

10.0

Great location, casual and upscale at once, excellent bar and lovely rooms with great beds.